RECTANGULAR POOL, Ages2+, Shelf Box (66.5x39.5x11)
1-EN16927,Safety and test methods for mini pools(European standard)
2-EN16582,Safety and test methods for domestic swimming pools other that mini pools(European standard)
3-Regulation (EC)No.1907/2006"Registration,Evaluation,Authorisation and Restriction of Chemicals(REACH)"
4-EN71"safety of toys"(European standard)
5-EN13138"Buoyant aids or swimming instruction"(European standard)
6-EN ISO 25649"Floating leisure articles for use on and in the water"(European/International standard for air mats, lounges and other similar items)
7-EN 60335-2-41"Safety of household and similar electrical appliances, particular requirements for pump"(European standard for water pumps)
8-EN 60335-2-60"Safety of household and similar electrical appliances, particular requirements for whirlpool baths and whirlpool spas"(European standard for portable SPA)
9-ASTM F963 Standard Consumer Safety Specification For Toy Safety"(USA toy standard )
10-ANSI/APSP-4"AGP standard "(USA standard for above ground pools) CPSIA "Consumer Product Safety Improvement Act"(USA regulation of consumer and children products)
11-ASTM F2666"Small pools standard "(USA standard for pools under 36" water depth)
12-UL1450"Electric inflators"(USA standard for electric inflators)
13-UL1081 "Swimming pool pumps, Filters and chlorinators"((US standard )
How long does delivery takes?
What are the shipping rates?
*Orders that are being shipped to Singapore are charged a flat rate of RM30.
How can I track my order?
In order to return your items, your merchandise must meet the following criteria:
1. Items must be in original sale condition: unwashed, unworn or otherwise unused with original tags/labels attached.
2. In the event the products come with additional packaging such as boxes or plastic bags, we will only accept returns with these packaging.
3. Items that fall on the clearance page and tagged with final sales item are not returnable or exchangeable.
4. For hygienic purposes, undergarments and socks are non-returnable/exchangeable.
5. If your order is missing items, please contact our customer service immediately.
6. In the case that you received a wrong item, please contact customer service immediately.
7. Poney reserves the rights to reject any refunds if the return item doesn't meet above conditions.
8. Items must be returned within 30 days from the date the item is received with the original receipt of your order.
9. Store credit cannot be exchanged to cash / credit card. It will be valid for a year upon date issued and can be used to purchase any items on Poney website only.
10. Poney will process the compensation by issuing store credits only when the return meets all of the above conditions.
11. You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing the return.
12. Return parcel shipping fees will be borne by customers if the return reason is change of mind.
I have received a Defective Product
We are sorry you are experiencing an issue with your product! To help expedite your concern, please see the general guidelines below to help determine if your product will be considered defective by our review team.
Definition of a defective product:
A Defective Product is an imperfection in a product that has a manufacturing or design defect
Examples of what is not considered defective:
- Damage that is a result from misuse, normal wear and tear or damage occurred during storage
- Product acquired from aftermarket sources such as online auction sites, liquidators, consignment shops, private sellers and salesman- samples
If you feel your product is defective as a result of a manufacturing or design defect, please contact our customer service.