In order to become a member, you need to have a minimum spend of RM150 in a single receipt and please live chat us your receipt for verification purposes.
Gift card is a credit that you can an e-card that you could use while checkout that you are able to get through purchasing here or while you receive refund for item that is refunded to you.
For orders that requires refund, Poney gift card will be issued as Store credit under member's account.
*Store credit can only be spent on Poney official website purchase.
*Store credit cannot be used in any of Poney offline store.
*Store credit cannot be transferred to another parties nor transformed to cash.
*Store credit is only valid for ONE year after the date issued.
Members are entitled to 25% off during your birthday month. Lastly, members have access to members only special promotions.
To use the 10% welcome discount coupon, you must sign up as Poney member and to subscribe our newsletter.
Shipping & Delivery
Delivery normally takes 2 - 4 business days. During the holidays or special campaign period, delivery may be delayed by an additional 1-3 business days.
We will send tracking information to the email address associated with your order once the item has been shipped.
Ninja Van & DHL.
We offer free shipping for orders above RM150 and charge a flat rate of RM8 for West Malaysia and RM12 for East Malaysia. If there are any delivery charges, it will be shown at the checkout page.
*Orders that are being shipped to Singapore are charged a flat rate of RM30.
Your order may have been delayed due to unforeseen delivery status. You can see the status of your order by tracking your parcel with the tracking information provided to you. You may also contact our customer service using the contact form for more information on your parcel.
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country
If you would like to divert your delivery or order to a different address, please contact+6012-758 0382 immediately. If your order has already been processed, we might not be able to divert your parcel.
Refunds, Returns and exchanges
Items must be returned within 30 days from the date the item is received with the original receipt of your order.
Before proceeding, you must ensure the return items are eligible according to the above mentioned conditions.
To process your refund, please contact +6012-758 0382.
A Defective Product is an imperfection in a product that has a manufacturing or design defect.
Examples of what is not considered defective:
- Damage that is a result from misuse, normal wear and tear or damage occurred during storage
- Product acquired from aftermarket sources such as online auction sites, liquidators, consignment shops, private sellers and salesman samples
If you feel your product is defective as a result of manufacturing or design defect, please contact us directly on +60 12-758 0382
Incorrect: The item is not the item you ordered. The model or colour is different from what is indicated on the order summary.
Defective: The item has a manufacturing or design defect.
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case we will not refund the difference.
Yes. We will only refund the amount of item price via Store Credit. For exchanges, we will include the item total price as Store Credit for you to repurchase the items. As for return shipping, the shipping cost will be borne by us and up to RM35 (est. 7.50 USD)
Orders & Payments
Yes, a confirmation email will be sent upon completed payment.
Your order will be processed and you will be notified with a tracking number when your order is being delivered, it may take a few days and it’s not immediate.
We accept debit and credit card.
If your credit or debit card has been refused, you can re-submit your order using a different card or choose a different payment method. For details on why your card was refused, please contact your card issuer.
Vouchers & Promotions
You may use your voucher code by entering it at checkout to enjoy the discount.
Each respective promotion will have its own voucher or discount code and its stated terms and conditions.
No, only 1 code is allowed per transaction.
It varies according to each promotion and campaigns we are running. Voucher validity is usually displayed within the promotion / campaign page.